We encourage parents to address any concerns or worries they may have by initially discussing them with the class teacher. If unsure about whom to approach, please seek assistance from the School Office, where our staff will gladly guide you. We find that open dialogue resolves nearly all concerns or potential complaints satisfactorily. However, if dissatisfaction persists, please contact: admin@mountpleasant.herts.sch.uk, addressing your message to the Headteacher. A member of the Senior Leadership Team will promptly reach out to discuss your concerns.

Please note that anonymous correspondence will not receive a response, and the 'contact us' section of this website is not a confidential platform. It should not be used for discussing confidential matters, individual staff members, or pupils.

Should your concerns persist even after discussions with the Senior Leadership Team, please refer to the School Complaints Policy for further guidance.